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Customer service trends winning organizations need to follow

IBM Big Data Hub

The move toward self-service Organizations have built out their content libraries and knowledge bases, leading to more customers preferring self-service options to communicating with a support agent. The rise of artificial intelligence New technologies will drive the future of customer service.

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Understanding the different types and kinds of Artificial Intelligence

IBM Big Data Hub

Human intervention was required to expand Siri’s knowledge base and functionality. However, AI capabilities have been evolving steadily since the breakthrough development of artificial neural networks in 2012, which allow machines to engage in reinforcement learning and simulate how the human brain processes information.

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Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?

ARMA International

Now the Fourth Industrial Revolution [2] is “digitizing the farm”— that is, radically reimagining agriculture through big data analytics that help farmers increase crop yields and using artificial intelligence (AI) to monitor pests, plant diseases, soil nutrients, and other growing conditions. Artificial Intelligence.