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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

With a digitally transformed business model, companies have the scale to reach a nearly limitless customer base, use “artificial intelligence” to engineer superior levels of service, and benefit from frictionless supply chains. Customer Events could include planning a vacation, buying a house, or purchasing insurance.

article thumbnail

The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

With a digitally transformed business model, companies have the scale to reach a nearly limitless customer base, use “artificial intelligence” to engineer superior levels of service, and benefit from frictionless supply chains. Customer Events could include planning a vacation, buying a house, or purchasing insurance.