ARMA International

SEPTEMBER 27, 2021

The previous article –Part 2 of this 3-part series – discussed DT by imagining how the “art of the possible” can help define the end state of the DT journey. This includes defining the product scope of the DT journey and the digital products and services that will deliver transformative change for a new future. Introduction.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54

Reltio

SEPTEMBER 9, 2019

I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. I am now coming out with my second book with HarperCollins called The Customer Of The Future : 10 Guiding Principles For Winning Tomorrow’s Business. For example, no one enjoys filling out insurance claims. The D.O.M.O.R.E.

Customer Experience 53

Customer Experience Insurance Digital transformation Analytics 53

Reltio

NOVEMBER 9, 2019

I started with my own podcast in 2009 called Customer Creation with Blake Landau my maiden name. I am now coming out with my second book with HarperCollins called The Customer Of The Future : 10 Guiding Principles For Winning Tomorrow’s Business. For example, no one enjoys filling out insurance claims. The D.O.M.O.R.E.

Customer Experience 40

Customer Experience Insurance Digital transformation MDM 40