2019, Access, Consumer Services and Personal data

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2019

Access

Consumer Services

Personal data

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

CGI

DECEMBER 20, 2018

In this year’s CGI Client Global Insights , 87% of retail and consumer services executives we interviewed say they continue to invest in improving the customer experience, making it their number one business and IT priority. In fact, the more channels, the better.

Retail

Retail Customer Experience Consumer Services Personal data

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

CGI

DECEMBER 20, 2018

Retailers are making a decided shift in focus from channel to customer , led by the growing demand for seamless and personalized customer experiences. Recent studies show that utilizing multiple channels increases the average transaction size by 15-35% and increases loyalty by 10-15%. In fact, the more channels, the better.

Retail

Retail Customer Experience Consumer Services Personal data

Information Management Today

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

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