Remove tag social-media
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Part 1: OMG! Not another digital transformation article! Is it about understanding the business drivers?

ARMA International

That is almost 2000 times more data in less than 20 years (Press 2013, Patrizio 2018). Organizations and customers can engage across multiple channels – in-store, mobile, online, social media, etc. When tagging and auto-classifying content, the AI engine can extract metadata to provide context to unstructured content.