Part 1: OMG! Not another digital transformation article! Is it about understanding the business drivers?
ARMA International
SEPTEMBER 13, 2021
This part will also discuss managing CS risks such as ransomware, privacy, change management, and user adoption. This can also include customer’s expectations such as intuitive navigation, faceted search, search experience, multi-language support, web accessibility, customer privacy, tracking cookies, and marketing opt-out.
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