Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?
ARMA International
SEPTEMBER 27, 2021
Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT. This means engaging customers and turning them into repeat customers. The five steps converting a reluctant customer into a loyal customer who refers others to a product or service. Cloud-first “Mind-shift”.
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