Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?
ARMA International
SEPTEMBER 27, 2021
Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT. This means engaging customers and turning them into repeat customers. The Proof of Concept (PoC) can help inform the approach to develop the data migration strategy. Knight, F.H. Risk, Uncertainty, and Profit.
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