Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?
ARMA International
SEPTEMBER 27, 2021
The term enterprise content management (ECM) has taken years to enter into management’s vernacular, yet there is confusion about the term’s definition, how ECM applies to the organization, and what pain points it will resolve. Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT.
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