From channel to customer: How an omni-channel experience is the key to the retail industry’s success
CGI
DECEMBER 20, 2018
Thu, 12/20/2018 - 03:41. In this year’s CGI Client Global Insights , 87% of retail and consumer services executives we interviewed say they continue to invest in improving the customer experience, making it their number one business and IT priority. Omni-channel strategies continue to evolve and improve at a rapid pace.
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