When Consumerisation and Cloud Services = Shadow IT
CGI
APRIL 14, 2015
When Consumerisation and Cloud Services = Shadow IT. We have all heard the term 'Consumerisation of IT'- the specific impact that consumer-orientated technologies can have on enterprises as they are adopted by end users, often bypassing an enterprises' IT department. 53% use CRM and Customer Service tools of which 23% was shadow IT.
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