Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?
ARMA International
SEPTEMBER 27, 2021
This means imagining the “art of the possible” for a new future using a cloud computer model to deliver transformative change. Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT. This means engaging customers and turning them into repeat customers. 2020, p 6).
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