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US banks Q3 results shine light on financial services innovation

Info Source

For example, ChatBot technology is becoming particularly popular in banking for customer service, by cutting down handling times and accelerating payments processing, enabling better customer interaction by eliminating errors and increasing efficiency. ” Tweet.

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Open APIs: A coming of age

CGI

One of the hottest topics at this year’s Sibos conference in Geneva, Switzerland was open APIs (application programming interfaces), and how their introduction is causing concern among some financial institutions, while offering promising opportunities for early adopters. Defining the data dictionary and data model. How should banks respond?