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Building for operational resilience in the age of AI and hybrid cloud

IBM Big Data Hub

Organizations in the financial services, healthcare and other regulated sectors must place an even greater focus on managing risk—not only to meet compliance requirements, but also to maintain customer confidence and trust. This includes cyber incidents, technology failures, natural disasters and more. Similarly, in the U.S.

Cloud 78
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US banks Q3 results shine light on financial services innovation

Info Source

For example, ChatBot technology is becoming particularly popular in banking for customer service, by cutting down handling times and accelerating payments processing, enabling better customer interaction by eliminating errors and increasing efficiency. per share, a net interest margin at 22.7 percent, and a revenue of $18.389 billion [1].

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SER’s growth double that of ECM market competition

Info Source

In the fiscal year 2017, the SER Group grew more than twice as much as the entire ECM market [1] [1]. One reason for the very positive development is SER’s licensing business, which increased by 25% compared to the previous year. Coinciding with the growth in licensing business, service business has also jumped by over 11%.

ECM 40