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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

To support this training, we created a methodology that guided the students through a digital transformation exercise. Think about how Amazon’s market capitalization towers above that of other retailers, or how the iPhone regularly captures over 90 percent of smartphone industry profits.) Captures “What Does Success Look Like?”

article thumbnail

The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

To support this training, we created a methodology that guided the students through a digital transformation exercise. Think about how Amazon’s market capitalization towers above that of other retailers, or how the iPhone regularly captures over 90 percent of smartphone industry profits.) Captures “What Does Success Look Like?”