B2B Customer Experience Education Exercises 
Bill Schmarzo - Dell EMC
APRIL 4, 2018
To support this training, we created a methodology that guided the students through a digital transformation exercise. The worksheet takes participants through the following steps: Capture the Customer Event and the Customer’s Objectives for that Event. In a future blog, I will share the results of that exercise.
Bill Schmarzo - Dell EMC
APRIL 4, 2018
To support this training, we created a methodology that guided the students through a digital transformation exercise. The worksheet takes participants through the following steps: Capture the Customer Event and the Customer’s Objectives for that Event. In a future blog, I will share the results of that exercise.
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