IBM Big Data Hub

MAY 19, 2023

Furthermore, TDC Digital had not used any cloud storage solution and experienced latency and downtime while hosting the application in its data center. These issues started impacting their customer experience and eventually led to customer retention challenges.

Cloud 74

Cloud Unstructured data Customer Experience Manufacturing 74

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 82

Artificial Intelligence Retail Unstructured data Insurance 82

OpenText Information Management

JUNE 27, 2018

One of the big advantages of doing business in a digital world is being able to make use of the data exhaust left by practically every action and interaction—from what a person buys on Amazon to what newspapers or magazines they read, who they’re Facebook-chatting with and what time they drove across the Golden Gate … The post Give the people (..)

Unstructured data 45

Unstructured data Customer Experience Financial Services Artificial Intelligence 45