Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?
ARMA International
SEPTEMBER 27, 2021
Therefore, CX must be more comprehensive than merely the value of the sales team hitting its quota, up-selling, or cross-selling. The benefit of DT tools for ROT analysis, auto-classification, and auto-routing using AI and RPA is that they can automate content management at scale, which not humanly possible via manual effort.
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