tag facial-recognition Financial Services Insurance Trends 
IBM Big Data Hub
FEBRUARY 14, 2024
Customer-facing AI use cases Deliver superior customer service Customers can now be assisted in real time with conversational AI. Voice-based queries use natural language processing (NLP) and sentiment analysis for speech recognition so their conversations can begin immediately.
IBM Big Data Hub
APRIL 18, 2024
A key trend is the adoption of multiple models in production. While cost wasn’t the primary driver, it reflects a growing belief that the value generated by gen AI outweighs the price tag. Audio perception: AI has made progress in speech recognition but cannot reliably understand accents, sarcasm and other emotional speech tones.
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