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Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?

ARMA International

Booking online and getting e-tickets and confirmations on a smart phone are normal. For example, on e-commerce and social media sites, a positive CX will help foster “stickiness” that drives social engagement and sales – or “social commerce.”. e-Discovery. Since then, travellers have mostly bypassed the travel agent.

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Knowledge for Healthcare: responding to Covid-19

CILIP

Catherine McLaren, on behalf of the Health Education England (HEE) Library and Knowledge Services Team, looks at what that has meant over the last three months ? Implementing Knowledge for Healthcare1, the team leads a strategic approach to the development of NHS library and knowledge services. The chat was hosted by Caroline De Bru?n