article thumbnail

Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?

ARMA International

While these RIM practices are still important to help ensure governance, compliance, and manage risks, it is also important to realize that information is both a product and a service. Before, travellers booked their trips through agents, who issued paper tickets, confirmations, car-rental documents, and so on.

article thumbnail

The State of Content Management in 2020 [Expert Tips & Research]

AIIM

The basic idea is an organization will decide to hold off on dealing with legacy paper documents until someone asks for it or the need arises. Another school of thought is to ignore all incoming information and focus on digitizing the paper-based legacy content. Align Information Architecture to Business Functions and Roles.

ECM 184