Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?
ARMA International
SEPTEMBER 27, 2021
Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT. This means engaging customers and turning them into repeat customers. Proceedings of 2014 Zone 1 Conference of the American Society for Engineering Education (ASEE Zone 1). 2020, p 1). Knight, F.H. Latson, Jennifer.
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