Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?
ARMA International
SEPTEMBER 27, 2021
This means imagining the “art of the possible” for a new future using a cloud computer model to deliver transformative change. There are many customer acquisition, engagement, and retention models, as well as studies describing the costs of finding new customers versus retaining them. One such model is illustrated in Figure 4.
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