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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

To support this training, we created a methodology that guided the students through a digital transformation exercise. For example, digital renders distribution intermediaries obsolete (with limitless choice and price transparency). Customer Events could include planning a vacation, buying a house, or purchasing insurance.

article thumbnail

The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

To support this training, we created a methodology that guided the students through a digital transformation exercise. For example, digital renders distribution intermediaries obsolete (with limitless choice and price transparency). Customer Events could include planning a vacation, buying a house, or purchasing insurance.