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Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?

ARMA International

See Figure 1 [Jenik 2020]). The organizations that treat their employees like premium customers, from the recruiting process through the alumni experience, are best positioned to retain talent and see the highest performance in return” (HBR 2020, p 1). Information Architecture (IA). That “something” is AI.