Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?
ARMA International
SEPTEMBER 27, 2021
This means imagining the “art of the possible” for a new future using a cloud computer model to deliver transformative change. In 2016 the term “content services” entered management’s vernacular when Gartner redefined ECM to focus on CS applications, platforms, and components (Shegda, et al. Customer Experience Risks. 2020, p 6).
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