article thumbnail

Banking on mainframe-led digital transformation for financial services

IBM Big Data Hub

Before the internet and cloud computing , and before smartphones and mobile apps, banks were shuttling payments through massive electronic settlement gateways and operating mainframes as systems of record. million customers. The world’s biggest modernization challenges are concentrated in the banking industry.

article thumbnail

Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?

ARMA International

This means imagining the “art of the possible” for a new future using a cloud computer model to deliver transformative change. Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT. This means engaging customers and turning them into repeat customers. 2020, p 6).