Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?
ARMA International
SEPTEMBER 22, 2021
Before, travellers booked their trips through agents, who issued paper tickets, confirmations, car-rental documents, and so on. Starting with a clean sheet of paper, they have designed business processes that are streamlined. Importantly, the airlines and their shareholders are realising profits” (Bisignani, 2004).
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