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From channel to customer: How an omni-channel experience is the key to the retail industry’s success

CGI

In this year’s CGI Client Global Insights , 87% of retail and consumer services executives we interviewed say they continue to invest in improving the customer experience, making it their number one business and IT priority. Omni-channel strategies continue to evolve and improve at a rapid pace.

Retail 81
article thumbnail

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

CGI

In this year’s CGI Client Global Insights , 87% of retail and consumer services executives we interviewed say they continue to invest in improving the customer experience, making it their number one business and IT priority. Omni-channel strategies continue to evolve and improve at a rapid pace.

Retail 40