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Digital Is Killing Serendipity

John Battelle's Searchblog

JULY 20, 2023

Instead, students are expected to navigate a series of search queries so convoluted and non-intuitive, most of Bea’s friends counseled her to ignore it. You can no longer scan hundreds of class listings in seconds simply by turning pages in succession. Hundreds of years of information design is lost.

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Transforming customer service: How generative AI is changing the game

IBM Big Data Hub

JULY 17, 2023

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.

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