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Part 3: OMG! Not another digital transformation article! Is it about effecting risk management and change management?

ARMA International

In fact, “the Independent Panel for Pandemic Preparedness and Response, pointedly noted that since the H1N1 pandemic in 2009, there have been 11 high-level commissions and panels that produced more than 16 reports, with the vast majority of recommendations never implemented” (Fink 2021). Figure 4: The 5 R’s to increase CX engagement.