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FBI: Losses Due to Cybercrime Jump to $12.5 Billion as Phishing Continues to Dominate

KnowBe4

The FBI’s Internet Crime Complaint Center (IC3) newly-released Internet Crimes Report provides an unbiased big picture of the cyber crimes that were the most used and most successful.

Phishing 113
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Achieve Data Center Excellence with IBM and VMware

IBM Big Data Hub

In the last post , we looked at creating a blueprint for a sustainable data center. Now we’ll look at how to get the most out of a modern data center. Sometimes, we can look to others who have gone before us for inspiration and examples to help shape our vision for success.

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Impact of agent experience management on customer success and service

OpenText Information Management

Customer success and customer service are two interconnected functions inside a business. For businesses, customer success revolves around understanding their customers’ goals helping them achieve those objectives with the product or service they acquired to ensure long-term value.

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Bitdefender CEO Florin Talpes on Bringing XDR to the Masses

Data Breach Today

How Putting Prevention First Reduces Alerts and Makes XDR More Manageable Incumbent XDR platforms target large enterprises with access to a full security operations center, threat hunters and incident response teams, says Bitdefender CEO Florin Talpes.

Marketing 130
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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Don't miss this exclusive event!

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Three customer success trends in a post-pandemic world

OpenText Information Management

Brands that win in this new era will use customer success to drive transformative change with an eye to the future. What is customer success? Customer success grew out of the boom in SaaS companies. Contact center analytics can help uncover insights that help brands provide better customer journeys.

Sales 62
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Cisco warns of a critical bug in Unified Communications products, patch it now!

Security Affairs

Cisco addressed a critical flaw in its Unified Communications and Contact Center Solutions products that could lead to remote code execution. Cisco released security patches to address a critical vulnerability, tracked as CVE-2024-20253 (CVSS score of 9.9), impacting multiple Unified Communications and Contact Center Solutions products.

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2021 State of Analytics: Why Users Demand Better

To stand up to the challenge, applications must evolve to accommodate their users and ensure their success. The survey centered on understanding end-user behavior related to analytics, especially as it relates to the following key areas: Ways in which knowledge workers use analytics. But what do users really want?

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The Modern Customer Success Playbook

The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. But where do you start? But where do you start?