Data Breach Today

APRIL 13, 2020

government says it's prepping a contact-tracing app in an attempt to help contain COVID-19. But Cybersecurity Adviser Dismisses Plans as Misplaced 'Do-Something-Itis' The U.K.

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Government Cybersecurity IT 244

Data Breach Today

SEPTEMBER 2, 2020

Contact-tracing apps are continuing to take shape around the world as the COVID-19 pandemic continues. Using privacy-by-design principles is critical to building trust in these apps, says privacy expert Ann Cavoukian.

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Privacy 173

Data Breach Today

APRIL 19, 2019

million people had their email contact lists uploaded without consent. Millions of Instagram Users Affected by Plain-Text Password Storage Two security issues disclosed by Facebook over the past month are worse than first thought, adding to a harrowing series of data-handling mishaps by the social network.

Passwords 246

Passwords Security 246

OpenText Information Management

DECEMBER 20, 2023

Contact center agents are the linchpin between organizations and their clientele. In … The post The GenAI-driven contact center revolution appeared first on OpenText Blogs. As the demand for exceptional customer service continues to rise in the total experience economy, managing the agent experience becomes paramount.

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Customer Experience 67

Data Breach Today

JUNE 14, 2019

The kids have turned their profiles from personal ones to business ones, which Instagram mandates must have contact details. Sharing Email Address, Phone Numbers May Be Risky, Experts Say Tens of thousands of minors on Instagram expose their email addresses and phone numbers, which child-safety and privacy experts say is worrisome.

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Privacy 268

Data Breach Today

APRIL 30, 2020

As Google and Apple Prepare an Infrastructure, Electronic Frontier Foundation Urges Caution As Google and Apple prepare to offer a jointly developed infrastructure for contact-tracing smartphone apps to help fight the COVID-19 pandemic, the Electronic Frontier Foundation, a privacy advocacy group, is raising concerns about the risks involved.

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Privacy Risk 194

Data Breach Today

APRIL 20, 2020

Trust Hinges on Transparency, 200 Top Scientists and Researchers Say in Open Letter All contact-tracing apps for combating COVID-19 must be developed in an open and transparent manner, remain voluntary, be based on Bluetooth, and allow users to opt in, or else they risk making the global pandemic even worse, 200 of the world's leading scientists and (..)

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Privacy Risk 208

Data Breach Today

JUNE 19, 2020

Centralized Approach Dropped, Allowing Rebuilt App to Use Apple and Google APIs Britain's failure to contain COVID-19 - despite Prime Minister Boris Johnson promising a "world-beating" effort - now includes a failed digital contact-tracing app. A new version, built to work with Apple and Google APIs, may be released by winter.

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Data Breach Today

APRIL 19, 2019

million people had their email contact lists uploaded without consent. Millions of Instagram Users Affected by Plain-Text Password Storage Two security issues disclosed by Facebook over the past month are worse than first thought, adding to a harrowing series of data-handling mishaps by the social network.

Passwords 206

Passwords Security 206

Data Breach Today

APRIL 24, 2020

Australia Opting for a Centralized Model for Its Effort to Help Combat COVID-19 Australia's pandemic contact-tracing app may be released by the end of the month. The app will collect names and phone numbers, enabling health authorities to contact those who've been exposed to people who have been infected with COVID-19.

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IT 147

Data Breach Today

APRIL 27, 2020

2 Million Individuals Download App; 10 Million Must Use for Maximum Effectiveness Less than 24 hours after the Australian government released its COVID-19 contact-tracing app Sunday, nearly 2 million people had downloaded it.

Privacy 147

Privacy Government Security IT 147

Information Matters

MARCH 26, 2024

Talkdesk, a global leader in AI-powered contact center solutions, has announced the launch of Talkdesk Ascend Connect, the industry’s first suite of generative artificial intelligence (GenAI) applications designed to seamlessly Read more The post Talkdesk Introduces Groundbreaking Generative AI Suite for On-Premises Contact Centers appeared first (..)

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Artificial Intelligence 52

Data Breach Today

MAY 6, 2020

We Need These Apps, But Some Nations' Security and Privacy Follies Don't Bode Well Despite the need to battle COVID-19, several nations' in-development digital contact-tracing apps are already dogged by security and privacy concerns. Whether enough users will ever trust these apps to make them effective remains a major question.

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Privacy Security IT 185

Data Breach Today

APRIL 24, 2020

The latest edition of the ISMG Security Report analyzes the privacy issues raised by COVID-10 contact-tracing apps. Also featured: An update on efforts to fight fraud tied to economic stimulus payments; John Kindervag on the origins of "zero trust."

Privacy 147

Privacy Security 147

KnowBe4

MARCH 14, 2022

Email is the familiar form of phishing , but there’s an ongoing criminal campaign that follows a different, arguably subtler avenue of approach: the corporate contact form. Abnormal Security has found that the BazarBackdoor is being distributed through this social engineering technique that succeeds in bypassing email filters.

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Phishing Security 106

The Guardian Data Protection

MAY 20, 2020

Outsourcer apologises for leaking details of 296 people assisting UK’s Covid-19 fight Coronavirus – latest updates See all our coronavirus coverage The outsourcing company Serco accidentally shared the email addresses of almost 300 contact tracers recruited to assist in the UK government’s coronavirus “test, track and trace” strategy.

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IT Privacy 145

CGI

FEBRUARY 5, 2024

Meanwhile, contact centers have trouble recruiting and retaining enough agents to keep up with rising consumer demand. Human-like responses from OpenAI’s ChatGPT and other generative AI large language models (LLMs) have employees and politicians concerned about impending waves of job losses. Is a stalemate more likely?

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Data Breach Today

FEBRUARY 27, 2020

Data includes Names, Addresses, Email Addresses, Phone Numbers An Israeli marketing company left the authentication credentials for a database online, exposing more than 140 GB worth of names, email addresses and phone numbers. The exposure was found by a U.S.-based

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Marketing Authentication Security 293

Data Breach Today

APRIL 16, 2020

Many governments around the world are trying, and Australia is joining the herd with a contact tracing app. Australia Doesn't Have a Great Record Running Big Technology Projects Can you "big tech" a way out of a pandemic?

Government 157

Government 157

Data Breach Today

APRIL 1, 2020

Strangers Could Start a Chat with Someone Using Same Email Domain Popular teleconferencing software Zoom is continuing to fall under scrutiny as questions are raised over its privacy and security practices. The latest issue: a feature that inadvertently reveals strangers' email addresses and profile photos.

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Privacy Security IT 323

Data Breach Today

APRIL 23, 2020

Governments Have One Chance to Earn Users' Trust, Says Security Expert Alan Woodward Many governments are pursuing contact-tracing apps to combat COVID-19, but such projects risk subjecting populations to invasive, long-term surveillance - as well as insufficient adoption - unless they take an open, transparent and as decentralized approach, says cybersecurity (..)

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Privacy Security Government Cybersecurity 147

Security Affairs

DECEMBER 17, 2020

The development team behind the Contact Form 7 WordPress plugin discloses an unrestricted file upload vulnerability. Jinson Varghese Behanan from Astra Security discovered an unrestricted file upload vulnerability in the popular Contact Form 7 WordPress vulnerability. “Contact Form 7 5.3.2 has been released.

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Security IT Information Security 137

Information Matters

NOVEMBER 29, 2023

Amazon Web Services (AWS) has unveiled new artificial intelligence capabilities for its Amazon Connect cloud contact centre platform, wagering that the technology can make call agents more efficient and improve Read more The post Amazon Bets on AI to Boost Cloud Contact Centres appeared first on Information Matters - Where AI Meets Knowledge Management. (..)

Cloud 52

Cloud Artificial Intelligence IT 52

Data Breach Today

JULY 19, 2021

Pegasus Project' Says List Used to Coordinate Attacks Using NSO Group's Spyware A leak of 50,000 telephone numbers and email addresses led to the "Pegasus Project," a global media consortium's research effort that discovered how Pegasus spyware developed by NSO Group is being used in the wild.

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Data Breach Today

JANUARY 13, 2021

Beat the Bad Guys: Contact Center Security Solutions For Fraud Detection For 2021 and Beyond Explore Evolving Challenges and Solutions in The Fight Against Fraud.

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Security 173

Security Affairs

MARCH 12, 2022

Threat actors are spreading the BazarLoader malware via website contact forms to evade detection, researchers warn. Researchers from cybersecurity firm Abnormal Security observed threat actors spreading the BazarLoader/BazarBackdoor malware via website contact forms. 200 using port 443.” ” continues the analysis. .

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Phishing Ransomware Access Security 98

Data Breach Today

APRIL 8, 2020

Even in a Health Crisis, Experts Say Privacy Is Paramount Australia is investigating how it can leverage data to slow the spread of COVID-19. This raises myriad privacy and security questions, including whether the public would embrace such a system and how long it should be in place.

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Privacy Security IT 293

Security Affairs

APRIL 10, 2021

Microsoft researchers spotted a malware campaign abusing contact forms on legitimate websites to deliver the IcedID malware. Security experts from Microsoft have uncovered a malware campaign abusing contact forms on legitimate websites to deliver the IcedID malware. ” reads the analysis published by Microsoft. Pierluigi Paganini.

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Authentication Ransomware Marketing IT 109

Data Breach Today

MAY 18, 2020

Covve Visual Network Says It's Notifying Users and Regulators Covve Visual Network Ltd., a Cyprus-based app developer, acknowledges that it's the owner of 90GB of data - including tens of millions of records - that apparently was left exposed on an open Elasticsearch database. A portion of the data was posted on a forum for trading data leaks.

IT 271

IT 271

Schneier on Security

MAY 1, 2020

I was quoted in BuzzFeed: "My problem with contact tracing apps is that they have absolutely no value," Bruce Schneier, a privacy expert and fellow at the Berkman Klein Center for Internet & Society at Harvard University, told BuzzFeed News. The false positive rate is the percentage of contacts that don't result in transmissions.

Privacy 145

Privacy Government IT 145