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Subject Matter Experience And Product Quality Are Dead

Reltio

First, they have no experience with or incentive to troubleshoot the most common and mundane problems as they are only after collecting the deductible. In a prior post , I also covered the intentional use of these by manufacturers. How to Become a Customer Satisfaction Leader.

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State of the EMEA Information Capture & IDP Market 2022/2023

Info Source

For the Capture & IDP Software market in the EMEA region, Infosource predicts an accelerated growth of end customer investments in the next 5 years. AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction.

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State of the Global Capture & IDP Market

Info Source

The Manufacturing sector recovered strongly in 2021. email and electronic sourced inputs) caused by growing virtual B2C and B2B interactions. The increasing input volumes submitted through mobile devices also reflect the growing preference by end customers to communicate and submit documentation through their smart phones.

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Everyone Needs Master Data Management (MDM), But Don’t Call It That

Reltio

How can you increase cross and upsell in a B2C Loyalty Management use case if you can’t connect Customer, Product and possibly also Location (retail outlet)? How will you upgrade your customer satisfaction in your maintenance programme if you don’t know which product each client bought and which engineer’s territory it is in?

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