Remove tone letters
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UK: Important judgment on de minimis threshold in data protection compensation claims – Wolfe -v- Veale

DLA Piper Privacy Matters

The email consisted of a letter and a copy of the statement of account. Even post- Warren , a number of duplicative causes of action continue to be referenced by claimant firms in letters of claim and proceedings raised in the High Court notwithstanding the trivial nature of the incident.

Retail 91
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Management of Public Records and FOI: Closing the Gaps in Responsiveness

ARMA International

The researchers concluded that a reference to FOI laws had a positive impact on responsiveness, nearly doubling it, while moral appeals had no impact when compared to the neutral letter. Thus, the response rate might be even lower for laypeople without a university connection, despite the use of a legal tone.

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Favourite Things

Archives Blogs

As well as correspondence with publishers and publicists, annotated cover artwork drafts, and press cuttings the collection features several letters from fans to the author. However, the letter quickly changes tone and they express in very certain terms their disappointment in what they see as severe flaws in one of his latest novels.

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Lola Hayes and “Tone Pictures of the Negro in Music”

Archives Blogs

Hayes’ series Tone Pictures of the Negro in Music sought to highlight African-American composers and was frequently referred to as The Negro in Music. The script for Tone Pictures of the Negro in Music hosted by Lola Hayes on March 24, 1944.

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Scary Books for Children?: Edward Gorey in the Marsha Gontarski Children’s Literature Collection

Archives Blogs

Where Gorey’s version differs though, is the somewhat disturbing subject matter of each letter; from Amy to Zillah, each letter names a child who dies in a tragic, absurdor nonsensical way. The darker tone of the poem bleeds in through the images that accompany the single-line deaths.

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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

An organization’s customer service vision can set the tone for the employees to understand how important their role is in the delivery of excellent customer service. While estimates vary by industry, it is well documented that it costs significantly more to recruit a new customer than to retain existing ones.

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The most valuable AI use cases for business

IBM Big Data Hub

AI is not yet loading the dishwasher after supper—but can help create a legal brief, a new product design, or a letter to grandma. Using machine learning (ML), AI can understand what customers are saying as well as their tone—and can direct them to customer service agents when needed.