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Three customer success trends in a post-pandemic world

OpenText Information Management

Brands that win in this new era will use customer success to drive transformative change with an eye to the future. What is customer success? As budgets come under pressure, customer success teams will need to dig deep to optimize their resources and find innovative ways to deliver value without incurring excessive costs.

Sales 62
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How to implement enterprise resource planning (ERP)

IBM Big Data Hub

Once your business has decided to switch to an enterprise resource planning (ERP) software system, the next step is to implement ERP. We’ll start by going through what organizations should do prior to choosing an ERP system and then dive into best practices for implementation success.

Cloud 122
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Customer experience examples that drive value

IBM Big Data Hub

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

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6 Ways to elevate the Salesforce experience for your users

IBM Big Data Hub

Whether using Experience Cloud, Sales Cloud, or Service Cloud, your Salesforce user experience should be seamless, personalized and hyper-relevant, reflecting all the right context behind every interaction. Keep your audience informed and engaged with virtual and in-person events and targeted news, blogs or other articles.

Cloud 75
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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

With the rise of highly personalized online shopping, direct-to-consumer models, and delivery services, generative AI can help retailers further unlock a host of benefits that can improve customer care, talent transformation and the performance of their applications.

Retail 95
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What is Integrated Business Planning (IBP)?

IBM Big Data Hub

A retail company experiences a sudden surge in online sales due to a viral social media campaign. By having real-time data at their fingertips, decision-makers can adjust their strategies, allocate resources accordingly, and capitalize on the unexpected spike in demand, ensuring customer satisfaction while maximizing revenue.

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GUEST ESSAY: ‘Initial access brokers’ — IABs — specialize in enabling surreptitious access

The Last Watchdog

Cybersecurity firm Positive Technologies found 88 new IAB sales on dark web marketplaces in the first quarter of 2020, compared to just three in all of 2017. The rise of IABs corresponds with the increase in digital transformation. Cybercrime is a big business. And like any other large industry, specialization has emerged.

Access 124