Remove resources what-is-sales-engagement
article thumbnail

6 Ways to elevate the Salesforce experience for your users

IBM Big Data Hub

Customers and partners that interact with your business, as well as the employees who engage them, all expect a modern, digital experience. Continuously inform and engage your users. Keep users abreast of everything they need to know about your business, and share valuable, engaging content related to their needs and interests.

Cloud 75
article thumbnail

Three customer success trends in a post-pandemic world

OpenText Information Management

What is customer success? A relationship-focused customer success strategy includes involvement in the purchase decision, implementation and use of products or services and customer support – proactively engaging with customers to understand their needs, address any challenges and foster long-term satisfaction and loyalty.

Sales 62
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Unlocking the power of chatbots: Key benefits for businesses and customers

IBM Big Data Hub

If you were to ask your customers what they notice and appreciate about chatbots, the following would likely top their list. You can engage with them through web pages, digital ads, mobile or messaging apps, telephone, in-store kiosks, social media or SMS. .” The advantages of chatbots surround us.

Sales 96
article thumbnail

How to build a successful product development strategy

IBM Big Data Hub

To remain competitive in today’s relentlessly paced and ever-expanding marketplace, companies must think carefully about what products they’re developing and how they’re developing them, continuously iterating their processes to maintain a competitive edge. Why is a strong product development strategy important?

article thumbnail

Cybersecurity firm Dragos shared details about a failed extortion attempt it suffered

Security Affairs

The cybercriminals compromised the personal email address of a new sales employee prior to his/her start date, and used the obtained personal information to impersonate the Dragos employee and accomplish the initial steps in the employee onboarding process. ” reads the statement published by the company. ” concludes the statement.

article thumbnail

Customer experience examples that drive value

IBM Big Data Hub

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

article thumbnail

5 takeaways from the early days of IBM Partner Plus

IBM Big Data Hub

The program reimagines how we engage with partners by providing more access, enhanced support and benefits, and competitive incentives (whether they build, sell or service IBM technologies) across software and infrastructure. The past three months have been transformative for the IBM Ecosystem.