IBM Big Data Hub

FEBRUARY 8, 2024

During their time with a company, people undergo many changes that impact not only what they contribute, but also what kind of support they require from their employer. Infusing AI and automation into every process frees up employees to focus on what is important to them as individuals.

Access 97

Access Communications Artificial Intelligence IT 97

IBM Big Data Hub

JANUARY 18, 2024

Chatbots can help your customers and potential clients find or input information quickly by instantly responding to requests that use audio input, text input or a combination of both, eliminating the need for human intervention or manual research. Gone are the days of prompts like “Press 6 to connect to customer service.”

Sales 96

Sales Artificial Intelligence Communications Marketing 96

IBM Big Data Hub

JANUARY 16, 2024

To remain competitive in today’s relentlessly paced and ever-expanding marketplace, companies must think carefully about what products they’re developing and how they’re developing them, continuously iterating their processes to maintain a competitive edge. Why is a strong product development strategy important?

Marketing 83

Marketing Manufacturing Sales Customer Experience 83

IBM Big Data Hub

SEPTEMBER 6, 2023

Generative AI is powering a new world of creative, customized communications, allowing marketing teams to deliver greater personalization at scale and meet today’s high customer expectations. This might include a virtual model wearing outfits that match the customer’s body type, fashion choices and activities of interest.

Marketing 122

Marketing B2B Customer Experience Communications 122

IBM Big Data Hub

DECEMBER 18, 2023

It’s essential to identify the people they serve and determine the most effective ways to engage with them. When an organization engages in comprehensive strategic planning, a well-defined business strategy can: Guide the decision-making process to prioritize initiatives and allocate resources effectively.

Marketing 75

Marketing Customer Experience IT 75

IBM Big Data Hub

JANUARY 25, 2024

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

Customer Experience 74

Customer Experience Retail Sales Artificial Intelligence 74

IBM Big Data Hub

DECEMBER 13, 2023

Conducting the best customer service strategy today requires organizations to invest in several customer service types. This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. Customer service is an integral part of the customer experience.

Customer Experience 81

Customer Experience Artificial Intelligence Communications Marketing 81

IBM Big Data Hub

JANUARY 15, 2024

And while no one digital transformation strategy will be like any other, here are some recurring trends that help organizations engage in successful digital transformation initiatives. For example, applied ML will help organizations that depend on the supply chain engage in better decision making, in real time.

Digital transformation 78

Digital transformation Customer Experience Artificial Intelligence IoT 78

IBM Big Data Hub

FEBRUARY 14, 2024

When thinking of artificial intelligence (AI) use cases, the question might be asked: What won’t AI be able to do? The easy answer is mostly manual labor, although the day might come when much of what is now manual labor will be accomplished by robotic devices controlled by AI. We’re all amazed by what AI can do.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

IBM Big Data Hub

DECEMBER 14, 2023

Projects are a named collection of configurations that are used to manage related resources and Infrastructure as Code (IaC) deployments. A deployable architecture is a cloud automation for deploying a common architectural pattern that combines one or more cloud resources that are designed for easy deployment, scalability and modularity.

Cloud 73

Cloud Cleanup Compliance Security 73

IBM Big Data Hub

SEPTEMBER 6, 2023

1) But what about AI’s potential specifically in the field of marketing? From customized content creation to task automation and data analysis, AI has seemingly endless applications when it comes to marketing, but also some potential risks. What is AI marketing?

Marketing 86

Marketing Artificial Intelligence Customer Experience Privacy 86

IBM Big Data Hub

DECEMBER 5, 2022

IBM invests in our partner ecosystem because we want to ensure that partners like you have the resources to build your business and develop software for your customers using IBM’s industry-defining hybrid cloud and AI platform. His startup provides analysis of customer feedback to help the retail e-commerce customers it serves.

Libraries 57

Libraries Education Digital transformation Cloud 57

IBM Big Data Hub

NOVEMBER 20, 2023

However, keeping employees happy and engaged can be challenging, especially when considering available resources and the need to meet other organizational goals. Advanced organizations know their greatest assets are their employees. While reports vary on whether the Great Resignation is still happening, the memory remains.

Customer Experience 108

Customer Experience Communications IT Authentication 108

IBM Big Data Hub

NOVEMBER 9, 2023

But engaging that membership is a growing challenge in today’s fast-paced digital environment. To better engage its members and attract new ones, the Recording Academy needed to modernize, migrating its legacy CRM database to a cloud-based solution. It’s a major production. “This is the digital age.

Digital transformation 63

Digital transformation Marketing Cloud Retail 63

IBM Big Data Hub

MAY 12, 2023

IBM Consulting™ helped the customer modernize its architecture for a heavily used business-to-business conversational AI app. In our engagements, we use benchmarking, templates, virtualization and detailed analysis of technical capacities (such as network latencies) to streamline the journey.

Cloud 81

Cloud Energy and Utilities Digital transformation Communications 81

IBM Big Data Hub

OCTOBER 19, 2023

” Our multidisciplinary method builds engagement in math by centering play in the student’s learning process. With this integration, we’re able to use AI to customize lesson plans around each student’s unique needs, enabling students to ask questions and providing real-time math support for students through chat.

Education 85

Education Artificial Intelligence IT Access 85

Security Affairs

MAY 10, 2023

The intruders had access to resources that are usually available to new employees in the sales department. In one instance, the attackers were able to access a report with IP addresses associated with a customer, however, Dragos immediately informed the customer. ” reads the statement published by the company.

Cybersecurity 75

Cybersecurity IT Ransomware Sales 75

OpenText Information Management

MARCH 26, 2024

The integration of AI into healthcare is fostering a paradigm shift towards more personalized, efficient, and proactive patient care, setting a new standard for what is possible in the medical field. The landscape of healthcare is evolving rapidly, driven by shifting consumer expectations and technological advancements.

Digital transformation 57

Digital transformation Communications Education Analytics 57

Krebs on Security

AUGUST 22, 2023

In a blog post published last month, Cisco Talos said it was seeing a worrisome “increase in the rate of high-sophistication attacks on network infrastructure.” ’ All these actions give the attackers a picture of a router’s perspective of the network, and an understanding of what foothold they have.”

Honeypots 181

Honeypots Ransomware Access Cloud 181

IBM Big Data Hub

JULY 10, 2023

It includes every aspect of an employee’s professional life—from workplace culture, company mission, title, daily responsibilities and co-workers to workspaces, systems, company policies and interactions with human resources. The study found that every 1-star increase in a company’s Glassdoor rating was linked to 2.05

Customer Experience 58

Customer Experience Artificial Intelligence Communications Authentication 58

erwin

AUGUST 13, 2020

But what does enterprise architecture success look like? Emerging Markets : What opportunities align to our business (e.g., Customer Engagement : How can we better engage with customers including brand, loyalty, customer acquisition and product strategy? M&A, new markets, products and businesses).

Artificial Intelligence 143

Artificial Intelligence Healthcare Compliance Financial Services 143

IBM Big Data Hub

OCTOBER 16, 2023

Containers have grown more important as organizations need portable and resource-efficient technologies, becoming the de facto compute units of modern cloud-native applications. They differ from virtual machines in that they leverage the features and resources of the host OS versus requiring a guest OS in every instance.

Compliance 79

Compliance Cloud Libraries Business Services 79

IBM Big Data Hub

DECEMBER 14, 2022

She decides to extend her RV rental halfway through her trip, so she calls customer service for assistance, but finds herself waiting minutes, then what feels like hours. Now, imagine the same scenario from the agent’s perspective, dealing with a dissatisfied customer, scrambling for information that takes time to collect.

Customer Experience 86

Customer Experience Mining Retail Analytics 86

IBM Big Data Hub

NOVEMBER 30, 2023

Watch on demand: Modernize your workforce with generative AI skills What is a talent acquisition strategy? Use engaging content, images and videos to showcase the working environment. Engage with potential candidates and encourage a sense of community. Highlight the unique benefits, opportunities, and culture.

Analytics 69

Analytics Communications Marketing IT 69

IT Governance

FEBRUARY 3, 2022

Adopting a QMS is no easy feat, requiring you to rethink the way your business operates and what your strategic goals are. More than one million organisations have already certified to ISO 9001, and in this blog we explain how you can join them using out 7-step guide. Familiarise yourself with the ISO 9001 standard.

Compliance 139

Compliance Government IT Security 139

IBM Big Data Hub

OCTOBER 9, 2023

Artificial intelligence (AI) can help usher in a new era of human resource management, where data analytics, machine learning and automation can work together to save people time and support higher-quality outcomes. These conversations are happening as the workforce is undergoing a major change.

Artificial Intelligence 74

Artificial Intelligence Privacy Records Management Analytics 74

IBM Big Data Hub

APRIL 13, 2023

The program reimagines how we engage with partners by providing more access, enhanced support and benefits, and competitive incentives (whether they build, sell or service IBM technologies) across software and infrastructure. Last year we doubled the amount of brand-specialized resources and increased our technical resources by 35%.

Marketing 78

Marketing Sales Access IT 78

Rocket Software

OCTOBER 4, 2021

At Rocket, we know our customers are busy working to meet – and exceed – their organization’s IT goals to drive results. And while the Rocket support team is always there for our customers, we understand that many times it’s more efficient for users to access the answers they need on their own.

Access 75

Access Libraries Digital transformation IT 75

Data Breach Today

DECEMBER 27, 2017

Publishing valuable and insightful content in a good frequency positions you as a thought leader in your niche, making you a trustworthy resource for businesses that are ready to purchase. Send personalized connection request messages to prospective customers. What are their interest, their age and where do they spend more time?

B2B 209

B2B Marketing Sales B2C 209

IBM Big Data Hub

AUGUST 2, 2023

In our first blog post in this series on debunking observability myths, we focused on the myth that “ You can skip monitoring and rely solely on logs.” For example, they can monitor CPU usage, memory usage and network traffic to detect performance spikes or resource bottlenecks. Why is this a myth?

Cloud 60

Cloud Access IT 60

IBM Big Data Hub

FEBRUARY 9, 2023

In our last blog , we delved into the seven most prevalent data challenges that can be addressed with effective data governance. Focus and prioritize what you’re delivering to the business, determine what you need, deliver and measure results, refine, expand, and deliver against the next priority objectives.

Government 83

Government e-Delivery Compliance Access 83

Rocket Software

OCTOBER 19, 2021

For Rocket to succeed and better serve customers, we need to invest in our greatest asset – our employees. At Rocket, we take this very seriously as we know we are a better company when we have diverse teams solving our customers’ complex problems. Investing in our Women Leaders.

Education 95

Education Authentication IT Access 95

IBM Big Data Hub

AUGUST 1, 2023

This explains the existence of both incident and problem management, two important processes for issue and error control, maintaining uptime, and ultimately, delivering a great service to customers and other stakeholders. Organizations increasingly depend on digital technologies to serve their customers and collaborate with partners.

Access 62

Access Communications Libraries Digital transformation 62

IBM Big Data Hub

APRIL 18, 2024

A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. On a smaller scale, some organizations are reallocating gen AI budgets towards headcount savings, particularly in customer service.

Artificial Intelligence 90

Artificial Intelligence Marketing e-Delivery Manufacturing 90

CGI

MAY 21, 2020

At the same time, employers have shortened their human resources decision-making processes while developing more tactical workforce management approaches to improve adaptability and resilience. At what point should employees return to the office based on local public health readiness? Measure employee satisfaction and engagement.

Communications 98

Communications Analytics Paper Privacy 98

IBM Big Data Hub

SEPTEMBER 26, 2022

Nothing is more frustrating than calling a customer support line to be greeted by a monotone, robotic, automated voice. Customers feel they’re not being heard or listened to, so they just want to speak with a human agent. Luckily, there is a way to fix that problem and make the customer experience more pleasant.

Customer Experience 52

Customer Experience Cloud IT 52

IBM Big Data Hub

JANUARY 9, 2024

A revolution across revenue operations, customer engagement, employee satisfaction and the seamless flow of product development and delivery. A revolution across revenue operations, customer engagement, employee satisfaction and the seamless flow of product development and delivery. The result?

Cloud 74

Cloud Digital transformation Paper Government 74