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Three customer success trends in a post-pandemic world

OpenText Information Management

Brands that win in this new era will use customer success to drive transformative change with an eye to the future. As budgets come under pressure, customer success teams will need to dig deep to optimize their resources and find innovative ways to deliver value without incurring excessive costs. What is customer success?

Sales 62
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The False Economy of Deprioritising Security

IT Governance

Let’s look at: Possible reasons for this trend change; Why it is worrying; and Five ways for organisations to improve their security without breaking the bank. That increases to two in three for medium and large businesses. The UK government’s Cyber Security Breaches Survey 2023 confirms this trend. Specifically, a 13.4%

Security 116
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Call Center Modernization with AI

IBM Big Data Hub

Conversational AI solutions for customer service have come a long way, helping organizations meet customer expectations while reducing containment rates, complexity, and costs. When you deploy conversational AI in your call center, you get: Increased customer and agent satisfaction. Improved call resolution rates.

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Customer service trends winning organizations need to follow

IBM Big Data Hub

More than ever, organizations must stay on top of changes in the customer service experience to improve customer satisfaction and meet increased customer needs. More than ever, organizations must stay on top of changes in the customer service experience to improve customer satisfaction and meet increased customer needs.

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Data Breach Today - Untitled Article

Data Breach Today

Increase the frequency of publishing the content. Focusing on the very fact creating and increasing the frequency of content publishing can give you a better visibility along with reliability. CXOs need to Increase their personal network. CXOs need to Increase their personal network. Go tell your boss the right way!

B2B 209
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Renewable energy trends and developments powering a cleaner future

IBM Big Data Hub

In addition, evolving regulations on corporate environmental, social and governance (ESG) initiatives around the world are increasing demand for renewable energy in the private sector, encouraging further growth. Let’s take a closer look at several types of renewable energy resources and the trends taking shape in each category.

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An Anomalous and Awarding Year

Reltio

What pejoratives can I apply to 2020 that haven’t already been used.and are suitable for the company blog and LinkedIn? Going a click down, to the Reltio team pivoting meant adapting, being more resourceful than ever, scrutinizing budgets and plans, and reprioritizing. They're not trying to win. Paying this off meant refocusing.

MDM 52