Remove resources opportunities
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GUEST ESSAY: Why internal IT teams are ill-equipped to adequately address cyber risks

The Last Watchdog

However, from the sheer amount of regulations coming down the pipeline to the tools necessary to counter threat actors, internal IT is not the right resource for this monumental task. When a technical issue arises, hand it over to IT. To put it plainly, if you hand a tennis novice Serena Williams’ racket, their chances of winning the U.S.

Risk 200
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How green is your application delivery software?

OpenText Information Management

Most IT sustainability goals include reducing Scope 2 and 3 greenhouse (GHG) emissions to reduce their digital carbon footprint, the GHG emissions produced by digital technology resources, devices, tools, and platforms. Track how servers are spawned up to identify opportunities for improvement and efficiently manage backups.

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The diversity dividend: How inclusive businesses gain competitive advantage

IBM Big Data Hub

The tech companies that first address and bridge this diversity gap have a unique opportunity to gain a substantial competitive edge. While changing the lives of individuals by offering them opportunities in technology that they may not realize existed because they don’t typically see people like themselves in these roles.

Marketing 103
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Merging top-down and bottom-up planning approaches

IBM Big Data Hub

This blog series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. Optimized planning results in lower outages and system downtime, and it increases the efficient use of scarce resources and budget.

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GUEST ESSAY: Why ‘continuous pentesting’ is high among the trends set to accelerate in 2023

The Last Watchdog

It’s important to remember that every change to a network or application, whether a major release or incremental release, represents an opportunity for new vulnerabilities to be introduced. This enables security organizations to receive real-time information into the current security posture of the application, network, or infrastructure.

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Impact of agent experience management on customer success and service

OpenText Information Management

Success is measured through metrics such as customer retention rates, expansion opportunities and customer satisfaction. Agent experience management involves creating a positive and supportive work environment for agents, addressing their needs, and providing the necessary tools and resources for them to excel in their roles.

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Generative AI: Meet your partner in customer service

IBM Big Data Hub

If your team lags in AI adoption, you give your competitors an opportunity to get ahead. Customer service is one area that presents immediate opportunities for AI to truly transform your customer experience. A few days or weeks later, you can send emails checking in on their experience and providing additional resources.