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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

This means organizations need to devote more resources to improving their SEO, mobile apps and social media presences. But it also raises the bar for what organizations need to do to meet customer expectations. That extended the responsibilities of contact centers and social media or PR teams to respond in real-time.

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A Decade of Have I Been Pwned

Troy Hunt

The very next day I published a blog post about how I made it so fast to search through 154M records and thus began a now 185-post epic where I began detailing the minutiae of how I built this thing, the decisions I made about how to run it and commentary on all sorts of different breaches. And then ensured could never happen again.

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Here Are the Companies I Chose For OpenCo SF This Year. Damn, That Was Hard

John Battelle's Searchblog

Damn, That Was Hard appeared first on John Battelle's Search Blog. It’s great to see all my pals and meet new people. The concept of sharing resources is tearing up the old economy and making new kinds of innovation possible. Damn, That Was Hard appeared first on John Battelle's Search Blog. NextDoor. .