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Generative AI: Meet your partner in customer service

IBM Big Data Hub

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

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Generative AI use cases for the enterprise

IBM Big Data Hub

Remember how cool it felt when you first held a smartphone in your hand? Design content, ad campaigns and innovative products that build better customer experiences. The compact design and touch-based interactivity seemed like a leap into the future. Automate tedious, repetitive tasks. the generated content) should most likely land.

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How to build a successful talent acquisition strategy

IBM Big Data Hub

Beyond simply filling open roles, a comprehensive talent acquisition strategy encompasses a holistic approach to talent management , from identifying organizational needs to nurturing relationships with potential candidates. The success of any organization relies on its ability to attract, retain and develop top talent.

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Part 1: OMG! Not another digital transformation article! Is it about understanding the business drivers?

ARMA International

Here, Part 1 discusses the key DT business drivers, concepts, and technology trends, how they are transforming organizations and society, and how the trends are affecting business users and customers. Part 3 will discuss how to manage the various DT risks. Introduction.

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Generative AI as a catalyst for change in the telecommunications industry

IBM Big Data Hub

Specifically, generative AI would transform customer care, IT and network optimization and digital labor—all areas in which automation can notably help increase agility and efficiency. Chatbots have been around for some time, but can often create frustrating experiences for customers.