Retailers can tap into generative AI to enhance support for customers and employees
IBM Big Data Hub
DECEMBER 5, 2023
In practice, this could mean guiding users to the appropriate resources, whether that’s connecting them with the right agent or directing them to user guides and FAQs. Building new skills for existing employees is the top talent issue for C-suite leaders, according to a recent IBM Institute for Business Value (IBV) study.
Let's personalize your content