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Retailers can tap into generative AI to enhance support for customers and employees

IBM Big Data Hub

In practice, this could mean guiding users to the appropriate resources, whether that’s connecting them with the right agent or directing them to user guides and FAQs. Building new skills for existing employees is the top talent issue for C-suite leaders, according to a recent IBM Institute for Business Value (IBV) study.

Retail 95
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What CIOs and CTOs should consider before adopting generative AI for application modernization

IBM Big Data Hub

From our perspective, the debate over architecture is over. Hybrid cloud allows them to take advantage of powerful open-source large language models (LLMs), use public data and computing resources to train their own models and securely fine-tune their models while keeping their proprietary insights private.

Cloud 90
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Turning Data Initiatives into Business Value: A Guide for Data Leaders

Reltio

1 Why is this happening, and how can data leaders avoid falling into the same trap? This blog post brings together key insights from a recent webinar that focused on aligning data strategy with business outcomes and provides a comprehensive guide to building iterative, high-impact data programs.

MDM 52
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Utilities Digital Journey Insights (Part 3): Data, the new “digital capital” - Going beyond the hype of advanced analytics and AI

CGI

This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. The findings and perspectives are based on 1,400 in-person interviews with business and IT executives, of which 127 are from the utilities industry.

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AI Risks

Schneier on Security

Beneath almost all of the testimony, the manifestoes, the blog posts, and the public declarations issued about AI are battles among deeply divided factions. Some are motivated by potential business revenue, others by national security concerns. Some are concerned about far-future risks that sound like science fiction.

Risk 125
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CyberheistNews Vol 13 #20 [Foot in the Door] The Q1 2023's Top-Clicked Phishing Scams | INFOGRAPHIC

KnowBe4

Join us TOMORROW, Wednesday, May 17, @ 2:00 PM (ET) for a live 30-minute demo of PhishER, the #1 Leader in the G2 Grid Report for SOAR Software. Request your kit now for your free resources from KnowBe4 experts Kevin Mitnick, Chief Hacking Officer, and Roger A. Blog post with links: [link] Does Your Domain Have an Evil Twin?