Remove resources engage-customers-through-entire-journey
article thumbnail

6 Ways to elevate the Salesforce experience for your users

IBM Big Data Hub

Customers and partners that interact with your business, as well as the employees who engage them, all expect a modern, digital experience. Here are six ways you can elevate your Salesforce experience for customers, partners and employees. Continuously inform and engage your users.

Cloud 75
article thumbnail

Customer experience examples that drive value

IBM Big Data Hub

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Make Music Count embeds watsonx to make perfect music with math  

IBM Big Data Hub

Over the past ten years, I’ve been on a journey to create an interactive, patented curriculum that combines the power of math with the joy of music. ” Our multidisciplinary method builds engagement in math by centering play in the student’s learning process.

article thumbnail

Conversational AI use cases for enterprises

IBM Big Data Hub

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention.

Analytics 106
article thumbnail

IBM and Microsoft partnership accelerates sustainable cloud modernization

IBM Big Data Hub

IBM Consulting™ helped the customer modernize its architecture for a heavily used business-to-business conversational AI app. That’s why IBM is working with Microsoft to help organizations lower their ICT footprint through sustainable cloud modernization and full-lifecycle cloud carbon accounting.

Cloud 81
article thumbnail

How to build a successful talent management strategy

IBM Big Data Hub

However, keeping employees happy and engaged can be challenging, especially when considering available resources and the need to meet other organizational goals. Consider the rise of the Great Resignation , where workers were more likely than ever to leave organizations or the workforce entirely.

article thumbnail

Unlocking value: Top digital transformation trends

IBM Big Data Hub

But some organizations that have begun digital transformation journeys have struggled to unlock value from it, according to McKinsey. And while no one digital transformation strategy will be like any other, here are some recurring trends that help organizations engage in successful digital transformation initiatives.