Remove resources 2024-sales-predictions
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Three customer success trends in a post-pandemic world

OpenText Information Management

As budgets come under pressure, customer success teams will need to dig deep to optimize their resources and find innovative ways to deliver value without incurring excessive costs. More customers are focusing on the latter half of the journey There’s a growing appreciation in business of the importance of the post-sale customer journey.

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Business process reengineering (BPR) examples

IBM Big Data Hub

The purpose of BPR is to streamline workflows , eliminate unnecessary steps and improve resource utilization. This blog outlines some BPR examples that benefit from a BPM methodology. BPR involves business process redesign that challenges norms and methods within an organization.

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South African print market growth lagging behind African recovery

Info Source

Not all doom and gloom Thankfully it’s not all doom and gloom as we anticipate a potential expansion in 2024 for South Africa (albeit slightly lower than the expected growth already apparent in Africa for 2023). The large format domain is predicted to maintain its upward trajectory for at least the next 3-5 years, buoyed by unflagging demand.

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7 customer experience trends in 2024

IBM Big Data Hub

Additionally, the Airbnb Help Center includes a plethora of resources at the customer’s disposal. Along with optimized search, the help center includes blogs, FAQs, contact information, and topic level organization. They can choose their tailored experience, whether they’re a guest, host, experience host, or travel admin.

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6 benefits of data lineage for financial services

IBM Big Data Hub

That’s why impact analysis is crucial—it predicts the consequences of a decision. Most organizations struggle with impact analysis as it requires significant resources when done manually. Efficient cloud migrations McKinsey predicts that $8 out of every $10 for IT hosting will go toward the cloud by 2024.

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Generative AI as a catalyst for change in the telecommunications industry

IBM Big Data Hub

AI can also help drive automated outreach that anticipates customers’ needs and issues, along with personalized marketing that can drive boosted sales and optimize the customer experience. Chatbot technology can also be applied to phone interactions, driving additional refinement to the customer care process.

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The Week in Cyber Security and Data Privacy: 4 – 10 March 2024

IT Governance

million OpenSea records for sale on hacking forum A cyber criminal known as ‘bossmoves90004’ claims to have exfiltrated 6.9 million data records from the NFT (non-fungible token) marketplace OpenSea, which they have offered for sale on a hacking forum. Key dates 31 March 2024 – PCI DSS v4.0 Key dates 31 March 2024 – PCI DSS v4.0