How data, automation and AI are transforming Business Process Outsourcing into a competitive advantage
IBM Big Data Hub
JUNE 22, 2023
“‘What we can see is sometimes just the tip of the iceberg. In the case of insurance giant Generali, for example, IBM Consulting rolled out two new AI assistants in France—one that helped upskill employees and another that interfaced directly with customers. ’” Manik says. Manik reframed the question.
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