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Effective customer information management builds better digital experiences

OpenText Information Management

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?

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Q&A: Why SOAR startup Syncurity is bringing a ‘case-management’ approach to threat detection

The Last Watchdog

SOAR, if you haven’t heard, is a hot new technology stack that takes well-understood data mining and business intelligence analytics methodologies — techniques that are deeply utilized in financial services, retailing and other business verticals – and applies them to cybersecurity.

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5 Ways You Can Get More from Your Terminal Emulator

Rocket Software

According to research by Aberdeen, the industries with the strongest need for terminal emulation are business services (accounting, HR and consulting, for example), manufacturing, retail, education, healthcare, finance and insurance. When employee experiences are improved, customer experiences benefit as a result.

Retail 52
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50 Ways to Avoid Getting Scammed on Black Friday

Adam Levin

According to Adobe Analytics’ recent holiday forecast , online sales are projected to surge 33% year over year to a record $189 billion as “Cyber-week turns to Cyber-months” amid the ongoing COVID-19 pandemic. Shop at reputable and recognizable retailers. Retailers will never send an unexpected attachment. Lock your devices.

Retail 97
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Conversational AI use cases for enterprises

IBM Big Data Hub

AI bots provide round-the-clock service, helping to ensure that customer queries receive attention at any time, regardless of high volume or peak call times; customer service does not suffer. Marketing and sales: Conversational AI has become an invaluable tool for data collection.

Analytics 105
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The Week in Cyber Security and Data Privacy: 4 – 10 December 2023

IT Governance

Source (New) Transport USA Yes 129,611 Tcman Source (New) Manufacturing Spain Yes 108 GB (179 files) Compass Group Italia Source (New) Hospitality Italy Yes 107 GB Pan-American Life Insurance Group, Inc. Incorporated Source (Update) Insurance USA Yes 7,361 Advantis Global, Inc. and Robert W. Baird & Co.

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The Week in Cyber Security and Data Privacy: 4 – 10 March 2024

IT Governance

million OpenSea records for sale on hacking forum A cyber criminal known as ‘bossmoves90004’ claims to have exfiltrated 6.9 million data records from the NFT (non-fungible token) marketplace OpenSea, which they have offered for sale on a hacking forum. Source (New) Retail Italy Yes 436,932 Toner-dumping.de TB Paysign, Inc.