IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. But those same consumers are also wary of the potential costs of personalization.

Customer Experience 83

Customer Experience Retail Marketing Sales 83

IBM Big Data Hub

JANUARY 16, 2024

Therefore, organizations have continued to invest in remote and in-person work, and this is continuing in 2024. From reshaping the customer experience to bringing forth wealth management tools, the financial services sector will be at the helm of managing the lasting impact artificial intelligence (AI) will have on organizations and people.

Financial Services 49

Financial Services Customer Experience Cloud Digital transformation 49

OpenText Information Management

MARCH 12, 2019

The capture and collection of personal data is an important requirement in order to provide the individual, customized and tailored experience that people are demanding.

Data Privacy 81

Data Privacy Privacy Customer Experience Personal data 81

Thales Cloud Protection & Licensing

MARCH 20, 2023

Self-Sovereign Identities, The Next Step in Privacy-First User Experience divya Tue, 03/21/2023 - 06:10 There is a growing momentum around Self-Sovereign Identities (SSI) with real value to be captured by individuals, countries, and businesses. When privacy is at stake, SSI puts individuals back in control of their personal data.

Privacy 71

Privacy Blockchain Customer Experience Access 71

Collibra

JANUARY 6, 2020

CCPA compliance should be an opportunity for organizations to get their overall engagement with personal data on the right footing. Individuals who work with personal data should be part of an “ethics-aware” community.

Compliance 52

Compliance Artificial Intelligence Data Privacy Personal data 52

IBM Big Data Hub

JANUARY 19, 2023

Data privacy regulations, such as the General Data Protection Regulation (GDPR) in the European Union or the California Consumer Privacy Act (CCPA) in the state of California, are inescapable. They go to great lengths to integrate trust, transparency and risk management into the DNA of the company culture and the customer experience.

Data Privacy 60

Data Privacy Customer Experience Privacy Compliance 60

Reltio

FEBRUARY 12, 2019

If connected and personalized customer experience is your immediate goal, and if you want to know everything about achieving it, look no further. The master data management platforms are evolving to meet the needs of the digital economy. Success Stories and Industry Best Practices.

MDM 53

MDM Customer Experience Digital transformation Analytics 53

CGI

DECEMBER 20, 2018

In fact, contrary to the hype that the physical store is a thing of the past, pure-play digital retailers are venturing into the brick-and-mortar space, demonstrating that both worlds need to converge to enhance the customer experience. Key recommendations to ensure a data-rich and secure omni-channel future.

Retail 81

Retail Customer Experience Consumer Services Personal data 81

Reltio

OCTOBER 22, 2020

Segment is a Customer Data Platform (CDP) player that focuses exclusively on person data. shows how in demand data management technology is as a foundation for connected customer experiences. Why focusing only on 3 rd party data enrichment is a limitation . The premium valuation at $3.2B

Personal data 59

Personal data Marketing Customer Experience Retail 59

Information Management Resources

NOVEMBER 17, 2017

Many carriers are gradually funneling that information into a customer service strategy—with flight attendants becoming the face of hyper-personalized service.

Personal data 34

Personal data IT Customer Experience 34

IBM Big Data Hub

DECEMBER 20, 2023

Examples of industries that have switched from monolithic architecture to microservices include subscription-based streaming services like Netflix, which uses microservices to track user activities, their history and other data to make real-time recommendations for enhanced engagement and better customer experiences.

Cloud 95

Cloud Digital transformation Customer Experience Compliance 95

Reltio

MAY 26, 2020

Learn from industries that have already had to digitally transform the customer experience. The What: Personalization – Data and the analysis of it gives CPGs the opportunity to personalize customer experiences more accurately, as well as target consumers with the right advertising.

Customer Experience 52

Customer Experience Retail Sales Digital transformation 52

CGI

DECEMBER 9, 2019

The 2019 CGI Client Global Insights reveals that harnessing the power of data analytics to drive real-time insights and improved personalization for new revenue streams is a top business priority for the retail and consumer services executives interviewed. Achieving next-level personalization. Learning from pioneers.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

Thales Cloud Protection & Licensing

MARCH 14, 2024

Keeping Customer Data Safe: AI's Privacy Paradox andrew.gertz@t… Thu, 03/14/2024 - 17:38 AI's appeal lies in its ability to personalize and streamline customer experiences in ways previously unimaginable. Putting Personal Data at Risk The results were not all positive, however.

Privacy 71

Privacy Data Privacy Analytics Risk 71

Collibra

JANUARY 14, 2020

Thinking differently about data privacy, rather than just focusing on the defensive approaches traditionally associated with data privacy, organizations should be exploring offensive use cases. These offensive use cases should be based on Data Intelligence to rethink customer engagement.

Digital transformation 52

Digital transformation Data Privacy Privacy IoT 52

Collibra

AUGUST 29, 2019

Although “data privacy by design” is not called out in the same explicit way that it is in the EU’s GDPR, it’s difficult to comply with CCPA without taking a data privacy by design approach. It is a core element of any strong personal data protection approach. . Deliver a great customer experience.

Data Privacy 45

Data Privacy Compliance Personal data Privacy 45

DLA Piper Privacy Matters

FEBRUARY 1, 2019

On 31 January 2019, the French Data Protection Supervisory Authority (CNIL) and the French General Directorate for Competition Policy, Consumer Affairs and Fraud Control (DGCCRF, authority in charge of consumer protection) signed a new protocol of cooperation to improve protection of personal data of consumers.

GDPR 40

GDPR Personal data B2C Retail 40

Thales Cloud Protection & Licensing

JANUARY 29, 2019

Whether it’s employee data, company financial data, personal data or intellectual property, it’s vital this data is protected and kept private. Whether better customer experience or faster access to information, as companies look to the cloud they must consider the security concerns that will follow.

Digital transformation 92

Digital transformation Encryption Cloud Customer Experience 92

Collibra

JUNE 26, 2019

Customer experience will be enhanced significantly – By embracing data privacy rules like CCPA, organizations will be able to provide their customers with a much better experience around requests such as data access, erasure, and the right to opt out of personal data being sold.

Data Privacy 49

Data Privacy IoT Personal data Privacy 49

Collibra

JUNE 26, 2019

Customer experience will be enhanced significantly – By embracing data privacy rules like CCPA, organizations will be able to provide their customers with a much better experience around requests such as data access, erasure, and the right to opt out of personal data being sold.

Data Privacy 49

Data Privacy IoT Personal data Privacy 49

IT Governance

DECEMBER 20, 2018

The operational efficiencies and enhanced customer experiences supported by these developments create a competitive advantage. These ensure that data can flow easily between systems while also offering a more flexible approach to forward planning that can be adapted to suit evolving requirements. The operational challenge.

Customer Experience 71

Customer Experience IoT Information Security Data collection 71

IBM Big Data Hub

NOVEMBER 14, 2023

Figure 1: The Data Monetization Lifecycle The raw data that fuels data monetization will come from three source categories: enterprise systems, external data and personal data. Personal data is an important view across enterprise and public data that needs to be managed correctly by an organization.

Artificial Intelligence 105

Artificial Intelligence Cloud Analytics Compliance 105

Thales Cloud Protection & Licensing

JUNE 21, 2018

Imagine there was a race to see who could deliver the best customer experience around data protection. The evidence is growing rapidly that consumers are now making buying decisions based on how they believe companies will treat their personal data. But imagine if we lived in a world where security was cool.

Security 54

Security Personal data Retail Marketing 54

CGI

DECEMBER 20, 2018

In fact, contrary to the hype that the physical store is a thing of the past, pure-play digital retailers are venturing into the brick-and-mortar space, demonstrating that both worlds need to converge to enhance the customer experience. Key recommendations to ensure a data-rich and secure omni-channel future.

Retail 40

Retail Customer Experience Consumer Services Personal data 40

Reltio

AUGUST 16, 2018

The primary objectives of the GDPR are to give control back to their EU citizens and residents over their personal data, to simplify the regulatory environment for international business, and to unify regulations within the European Union. maintain compliance, reduce costs) data strategies built-in.

GDPR 70

GDPR MDM Compliance Personal data 70

Thales Cloud Protection & Licensing

MAY 26, 2023

Yet, it is difficult to overstate the importance of adjusting to modern customer preferences—especially in industries like insurance, where competitive advantage is increasingly driven by value-added customer experience. Digital technologies play a key role in that process.

Insurance 71

Insurance Digital transformation Security Authentication 71

erwin

JUNE 11, 2020

Data intelligence can take raw, untimely, and incomprehensible data and present it in an aggregated, condensed, digestible, and usable information. Enhance customer experience. Businesses are also able to use such information to provide customers with user-centric customer experience.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

Collibra

APRIL 11, 2023

Every process at every stage of these stores relies on data. And the role of data is getting bigger in supply chain management, omnichannel customer experiences, and target marketing strategies. Compliance Risk Compliance with consumer data protection and other privacy laws are critical to the retail industry.

Retail 73

Retail Sales Compliance Marketing 73

Thales Cloud Protection & Licensing

AUGUST 7, 2018

For many companies, the recently enacted GDPR represents the first time there’s a formal obligation to make data breach notifications to both a supervisory body and to affected individuals, and with a 72-hour breach notification requirement, time is off the essence. What would they want to hear when they’ve fallen victim to a breach?

Data breaches 63

Data breaches Retail IT Communications 63

Thales Cloud Protection & Licensing

OCTOBER 18, 2018

While retailers digitally transform their businesses to better serve the higher demands of their customers, they’re being challenged with safeguarding personal data to protect customers, partners and suppliers’ critical information.

Retail 66

Retail Data breaches Digital transformation Encryption 66

CGI

DECEMBER 5, 2018

Customer interactions were suffering because of basic misunderstandings. We also heard of health professionals providing flu jabs in a school being refused personal data about the children because of fear of GDPR infringement. We’ve seen examples of helpdesk staff blaming GDPR for their inability to respond adequately.

GDPR 40

GDPR Metadata Personal data Compliance 40

Info Source

OCTOBER 4, 2018

By combining the use of web-based forms capture with the network independent image capture capabilities of the NX Scanner, Square 9 and Fujitsu have created a unified information capture platform that can be easily customized to fit virtually any customer experience.

Information capture 40

Information capture Customer Experience Cloud Compliance 40

CGI

DECEMBER 18, 2018

How can we treat customers based on their demographics by, for example, providing different services to younger and older people? Importance of the employee experience. The customer experience shouldn’t be the only focus when it comes to digitalizing. In addition, how can we do all of this faster and for less cost?

Customer Experience 51

Customer Experience Artificial Intelligence Marketing Personal data 51

CGI

DECEMBER 18, 2018

How can we treat customers based on their demographics by, for example, providing different services to younger and older people? Importance of the employee experience. The customer experience shouldn’t be the only focus when it comes to digitalizing. In addition, how can we do all of this faster and for less cost?

Customer Experience 40

Customer Experience Artificial Intelligence Marketing Personal data 40

IT Governance

APRIL 17, 2019

The hospitality sector has been clamouring for technological innovation recently, with organisations eager to find novel ways to improve the customer experience. Let’s go back to robot receptionists, which not only give guests a unique check-in experience but also mitigate the risk of data breaches caused by human error.

IT 75

IT Data breaches Privacy Information Security 75