Customer Experience Mining Paper Retail 
Reltio
MAY 21, 2019
Oh, you want us to leverage customer experience for loyalty?” In the modern connected age, customer expectations have changed. Millennials in particular, place a premium on experience and at times are ready to forego financial rewards of loyalty. Especially for CPG, retail, or hospitality business.
IBM Big Data Hub
NOVEMBER 24, 2023
skills and infrastructure) Duplicative capabilities (including data) resulting in duplication of business rules and the like give rise to inconsistent customer experience. Generative AI-assisted API mapping called out in this paper is a mini exemplar of this.
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