IBM Big Data Hub

MAY 17, 2024

.  In the context of this rapid advancement, generative AI and automation have the capacity to create more fundamentally relevant and contextually appropriate buying experiences. They can simplify and accelerate workflows throughout the commerce journey, from discovery to the successful completion of a transaction.

B2C 66

B2C B2B Customer Experience e-Delivery 66

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. The newer players in the ecosystem are advantaged by digital first processes that have been designed to provide a superior customer experience.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

Info Source

SEPTEMBER 15, 2023

The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. The Healthcare and Manufacturing segments reflect major industry sectors related to demand for Capture & IDP Solutions in 2022.

Information capture 52

Information capture Marketing Records Management Customer Experience 52

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 83

Artificial Intelligence Retail Unstructured data Insurance 83

Info Source

OCTOBER 21, 2022

Data is extracted, validated, and augmented to create the required information for a business process related to an Accounting Workflow, Case Management type applications, to comply with Records Management requirements or to fulfill analytics or discovery needs. The Manufacturing sector recovered strongly in 2021.

Marketing 52

Marketing Digital transformation Sales Paper 52

IBM Big Data Hub

OCTOBER 16, 2023

Text-based queries are usually handled by chatbots, virtual agents that most businesses provide on their e-commerce sites. Such chatbots ensure that customers don’t have to wait, and even large numbers of simultaneous customers can get immediate attention around the clock and, hopefully, a more positive customer experience.

Marketing 49

Marketing Data science e-Discovery Analytics 49

Reltio

JULY 10, 2019

Much of background is what we now call customer experience and its predecessors of CRM and eCommerce applications in Retail and CPG as well as PLM, ERP and supply chain. Many more regulations are being adopted as consumers demand full accountability – less “creepiness” if you will!

MDM 40

MDM Sales Digital transformation Cloud 40